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What should I do if the device cannot be found?

Technical Support

What should I do if the device cannot be found?

Technical Support

Solutions

  1. Check if the network light is on Verify the status of the device’s network indicator light.

  2. Ensure the device and computer are on the same local network Make sure both are connected to the same router or switch.

  3. If connection is still not possible, connect the device directly to the computer

    • Disable the computer’s wireless network card
    • Set the computer’s network segment to 1 (IP address: 192.168.1.x, where x is any value between 2 and 254)

    Setting steps (Windows):

    1. Open
What should I do if the device cannot be found? - Zhejiang Dihu Technology Co., Ltd.