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Network configuration failed?

Technical Support

Network configuration failed?

Technical Support

Solutions

There are two possible scenarios based on your network setup:

Scenario 1: For use within a local area network only (no internet access)

  • Make sure the device and the intercom server are on the same local area network.

Scenario 2: Requires internet access

  1. Device requirements: The device must be able to connect to the internet successfully.
  2. Server requirements:
    • The router connected to the computer hosting the intercom server must have a public fixed IP address.
    • Enter this public IP address when registering the device.
    • Set up port mapping on the server-side router to direct the communication port (e.g., 9534) to the computer where the server is installed.

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Network configuration failed? - Zhejiang Dihu Technology Co., Ltd.