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The software is set to display a white screen on the device, with the frame rate and bitrate numbers appearing normally at the top of the image.
Technical Support
The software is set to display a white screen on the device, with the frame rate and bitrate numbers appearing normally at the top of the image.
Technical SupportSolution
The computer does not have the required control software. Please install VSPOcxClientSetup_1.9.exe on the customer's computer (you can get it by contacting business support or downloading it from the 'Software Download' section of the official account).